Overview
This is a hybrid position that supports both the Parts and Service departments. The Parts & Service Advisor will assist customers at both counters as needed, helping ensure smooth daily operations and a seamless customer experience across all areas of the dealership.
Responsibilities and Duties
Customer Service & Communication
Serve as the main point of contact for customers at the service counter and over the phone. Schedule service appointments, understand customer equipment concerns, and provide updates on repair status and completion timelines. Deliver courteous and professional assistance in a fast-paced environment.
Work Order & Service Management
Open, track, and close repair orders accurately. Document requested services, technician notes, parts used, and completed repairs to maintain complete and transparent service records.
Estimating & Service Advising
Prepare repair estimates and advise customers on recommended maintenance and repairs based on inspections and manufacturer guidelines. Help customers make informed service decisions.
Parts Ordering & Coordination
Order, receive, and coordinate parts for customer repairs and technician work orders. Assist technicians with special-order parts and work closely with the parts department to ensure timely availability of components and minimize downtime.
Record Keeping & Reporting
Maintain accurate records of service histories, work orders, parts usage, and customer communications. Assist with reporting related to service operations and technician productivity.
Requirements
- Detail-oriented with strong organizational skills
- Ability to think and work independently while multitasking effectively
- Strong customer service and communication skills for both walk-in and phone interactions
- Knowledge of and ability to use computers for daily work tasks
- Ability to engage with customers and fulfill their parts and service needs
- Mechanical knowledge of parts and service is a plus; willing to train the right candidate
- Previous customer service experience is helpful, but not required
Offering
- Full time position – 40 hours per week, weekend rotation required
- Full benefits package- Health, vision, dental insurance offered after 90 days, Retirement after 1 year
- Family oriented and owned dealership with a commitment to teamwork
- Pay rate is based upon experience
- Paid time off
Taylor Equipment Sales & Powersports does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. Taylor Equipment Sales & Powersports is an equal opportunity employer.
Questions? Contact Greg King
About Taylor Equipment Sales & Powersports
Taylor Equipment Sales & Powersports is seeking a new team member! We sell and service new and used farm equipment, powersports, mowers, parts and tools. Our brands include New Holland, Ferris, Artic Cat, Kawasaki, XCMG, Mahindra, Husqvarna, SCAG and EZGO.
